Terms of Service

Last updated: March 11, 2026

These Terms of Service ("Terms") govern your use of the MadSync application ("App", "Service") provided by MadSync ("we", "our", or "us"). By installing or using the App, you agree to these Terms.

1. Acceptance of Terms

By accessing or using MadSync, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the App.

2. Description of Service

MadSync is a B2B SaaS platform for sneaker resale businesses that provides:

• Inventory management across multiple locations
• Shopify store integration and synchronization
• Dynamic pricing based on StockX market data
• Order processing and fulfillment tracking
• Automated invoice generation (purchase and sales)
• Consignor and seller management
• Want To Buy (WTB) request matching
• Email notifications and communications

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use this Service. By using the App, you represent and warrant that you meet these requirements.

4. Account Registration and Security

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access to your account
• We reserve the right to suspend or terminate accounts that violate these Terms

5. Shopify Integration

To use the App with Shopify:

• You must have a valid Shopify store and comply with Shopify's Terms of Service
• You grant us permission to access your Shopify store data via OAuth authentication
• You authorize us to read and write products, inventory, and orders as necessary for the App to function
• You understand that uninstalling the App will stop data synchronization
• You are responsible for ensuring your Shopify store complies with all applicable laws

6. Subscription and Payment

Subscription terms:

• Subscriptions are billed monthly or annually as selected
• Fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• Failure to pay may result in service suspension or termination
• You can cancel your subscription at any time from your account settings

7. Acceptable Use

You agree NOT to:

• Use the App for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Attempt to gain unauthorized access to the App or related systems
• Interfere with or disrupt the App's functionality or servers
• Use the App to transmit malware, viruses, or harmful code
• Reverse engineer, decompile, or disassemble the App
• Resell, sublicense, or redistribute the App without authorization
• Use automated systems (bots, scrapers) to access the App without permission
• Violate Shopify's Terms of Service or API usage policies

8. Intellectual Property

The App, including all content, features, functionality, and technology, is owned by MadSync and protected by international copyright, trademark, and other intellectual property laws.

You retain all rights to your data (products, orders, customer information). We claim no ownership over your content.

9. Data Backup and Loss

While we implement robust backup systems, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss, corruption, or unavailability except as required by law.

10. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access. The App may be unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency maintenance or security updates
• Third-party service outages (Shopify, hosting providers, etc.)
• Force majeure events beyond our control

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MADSYNC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from or related to the App shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless MadSync from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the App, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may suspend or terminate your access to the App:

• If you violate these Terms
• If your account is inactive for an extended period
• For non-payment of subscription fees
• If required by law or legal process
• At our discretion with 30 days notice

Upon termination, your right to use the App will immediately cease. Data retention follows our Privacy Policy.

14. Third-Party Services

The App integrates with third-party services (Shopify, StockX, etc.). Your use of these services is subject to their respective terms and conditions. We are not responsible for third-party services or their availability.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the App. Continued use of the App after changes constitutes acceptance of the new Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of France, without regard to conflict of law principles.

Any disputes arising from these Terms or the App shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts of Paris, France.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MadSync regarding the use of the App and supersede all prior agreements and understandings.

19. Contact Information

For questions about these Terms, please contact us:

• Email: contact@madsync.io
• Website: https://madsync.io